The Relationship Advantage

Thomas Kern is Assistant Professor for Information Management at the Rotterdam School of Management, Erasmus University. He is also a Research Affiliate with the Oxford Institute of Information Management, Templeton College, University of Oxford, and the European Editor of the Journal of Information Technology.Leslie P. Willcocks is Arthur Andersen Professor of E-Business and Information Management at Warwick Business School. He is also Associate Fellow at Templeton College, University of Oxford; Visiting Professor in Information Systems at Erasmus University; Professorial Associate at the University of Melbourne; and Distinguished Visitor at the Australian Graduate School of Management. For the last twelve years, he has been Editor-in-Chief of the Journal of Information Technology.

• 1. The IT Outsourcing Phenomenon: Trends, Practices, Challenges ; 2. Risk Mitigation and the Relationship Advantage in IT Outsourcing ; 3. Global Relationship Management at Xerox Corporation ; 4. Relational Dynamics at British Aerospace ; 5. Alliance Management at British Petroleum Exploration ; 6. Relationship Management in Selective Outsourcing at ESSO-ITNet ; 7. Strategic Partnering in Public Sector IT Outsourcing ; 8. Relationship Management: A Cross-Case Perspective ; 9. The Relationship Advantage as Practice: Reflections ; Appendix 1. Research Methodology ; Appendix 2. The Research Process: Founding the Analytical Frameworks