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This new title offers fresh insight for people considering or managing their careers in service organizations. Its focus is on customer service from a values and mission viewpoint and is designed for front-line customer service professionals and will help them implement key practices for engaging customer loyaly, improving results, and developing trust.
- Format: Trade paperback
- ISBN: 9781562865900
- Språk: Engelska
- Antal sidor: 192
- Utgivningsdatum: 2010-03-18
- Förlag: American Society for Training & Development