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A compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations that provides a path for companies outsourcing their first call center with a logical sequence of steps.
- Format: Pocket/Paperback
- ISBN: 9781607731092
- Språk: Engelska
- Antal sidor: 138
- Utgivningsdatum: 2012-11-21
- Förlag: Super Star Press