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A Hotel Manager's Handbook

Vincent P Magnini • Carol J Simon

Pocket

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256 sidor
2015

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each pagea useful feature for busy managers.

Författare: Vincent P Magnini, Carol J Simon
Format: Pocket/Paperback
ISBN: 9781771883481
Språk: Engelska
Antal sidor: 256
Utgivningsdatum: 2015-12-15
Förlag: Apple Academic Press Inc.