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Nancy V. Wnderlich employs a multi-method approach comprising an international qualitative study in Germany, USA and China and a longitudinal quantitative study to analyze remote services. She develops the Interactive Technology-Mediated Service Model (ITSUM) to provide a comprehensive approach of explaining both initial acceptance and repeated, continued usage of remote services in organizations.
- Illustratör: Dissertation Technische Universität München 54 schw-w Abb, 31 schw-w Tab
- Format: Pocket/Paperback
- ISBN: 9783834919571
- Språk: Tyska
- Antal sidor: 262
- Utgivningsdatum: 2009-11-17
- Förlag: Gabler