bokomslag Air Rage
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Andra format:

  • 328 sidor
  • 2001
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
  • Författare: Angela Dahlberg
  • Illustratör: Includes 28 b&w illustrations
  • Format: Inbunden
  • ISBN: 9780754613251
  • Språk: Engelska
  • Antal sidor: 328
  • Utgivningsdatum: 2001-05-01
  • Förlag: Routledge