Analysis of Communication Networks: Call Centres, Traffic and Performance 1
bokomslag Analysis of Communication Networks: Call Centres, Traffic and Performance
Vetenskap & teknik

Analysis of Communication Networks: Call Centres, Traffic and Performance

David R McDonald

Inbunden

1759:-

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  • 200 sidor
  • 2000
From the proceedings of the Workshop on Analysis and Simulation of Communication Networks, this volume focuses on probabilistic issues involved in optimizing the performance of a call centre. It also discusses the characterization of traffic streams and how to estimate their impact.
  • Författare: David R McDonald
  • Format: Inbunden
  • ISBN: 9780821819913
  • Språk: Engelska
  • Antal sidor: 200
  • Utgivningsdatum: 2000-12-01
  • Förlag: American Mathematical Society

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