Analysis of the Theoretical Relationships Between Work Exhaustion, Job Satisfaction, and Turnover Intention of Air Force Information Systems Managers

The use of information technology has increased exponentially over the last two decades (Cohen and Burton, 2001). Accordingly, the ability of organizations to retain their information systems staff has been a critical factor in the effort to achieve strategic goals (Moore, 2002). When IS professionals leave an organization, not only is the number of them available for assignment to projects depleted, the professionals themselves often take specialized skills, tacit knowledge, and understanding of specific business operations and information systems with them (Agarwal and Ferratt, 2002). Chief Executives have become increasingly interested in issues related to the recruitment, development, and retention of IS Managers in their organizations (Moore and Burke, 2002).