Analyzing Discrepancies in a Software Development Project Change Request (CR) Assessment Process and Recommendations for Process Improvements

The Change Request (CR) assessment process is essential in the display development cycle. The assessment process is performed to ensure that the changes stated in the description of the CR match the changes in the actual display requirements. If a discrepancy is found between the CR and the requirements, the CR must be returned to the originator for corrections. Data was gathered from each of the developers to determine the type of discrepancies and the amount of time spent assessing each CR. This study sought to determine the most common types of discrepancies, and the amount of time required to assessing those issues. The study found that even though removing discrepancy before an assessment would save half the time needed to assess an CR with a discrepancy, the number of CR's found to have a discrepancy was very small compared to the total number of CR's assessed during the data gathering period.