Be Your Customers Hero: Real-World Tips & Techniques for the Service Front Lines

Be Your Customers Hero answers the call. The book provides customer-facing professionals with short, simple, actionable advice designed to transform them intoheroes in the eyes of the customers they serve. Quick chapters show readers how to:

• Achieve the mindset required for Hero-Class service
• Understand the customers expectations - and exceed them
• Develop powerful communication skills
• Avoid the seven triggers guaranteed to set customers off
• Handle difficult and even irrational customers with ease
• Become an indispensable part of any frontline team

Armed with the tools and techniques in this book, readers will start each workday knowing they can conquer whatever problem comes their way.