Benchmarking Workbook

The Benchmarking Workbook will do exactly what the title suggestsmake it easier for you to put theory into practice. It is a"do-it-yourself" guide to benchmarking. Benchmarking methods aresimple, easy to grasp, and universal everyone can do it! But manypeople suffer from unclear frames of reference, impossibledeadlines, inadequate budgets, unexplained expectations; even whenthese obstacles are overcome, the greatest danger is becomingswamped by detail. This is where the Benchmarking Workbook willprove to be a major ally. If you are on a benchmarking team, youwill find that this workbook is a tool to help get at the practicalaspects; aspects with which books of theory just cannot cope. Itincludes * examples from actual cases * self-diagnostic "what to do" sections * forms, checklists and questionnaires The Benchmarking Workbook helps you * organize your research * clarify your thinking * prioritize your findings The Benchmarking Workbook has been developed by Karlof andPartners. It is the practical companion to the original bookBenchmarking: A Signpost to Excellence in Quality and Productivityby Bengt Karlof and Svante Ostblom, published by John Wiley &Sons.