Bullies, Tyrants and Impossible People 1
bokomslag Bullies, Tyrants and Impossible People
Psykologi & pedagogik

Bullies, Tyrants and Impossible People

Ronald M Shapiro • Mark A Jankowski • James Dale

Pocket

249:-

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  • 276 sidor
  • 2007
The main tenants of this book include how to diffuse a difficult situation without making matters worse. The authors, using examples and anecdotes, offer tips on how to neutralize emotions and stay rational, identify the type of difficult person, control the encounter, and explore options.
  • Författare: Ronald M Shapiro, Mark A Jankowski, James Dale
  • Format: Pocket/Paperback
  • ISBN: 9781400050123
  • Språk: Engelska
  • Antal sidor: 276
  • Utgivningsdatum: 2007-04-01
  • Förlag: Ballantine Books Inc.

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