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This workbook will enable managers to:
explain the meaning and significance of customer care;
identify their internal and external customers;
identify their customers' expectations and any areas in which they are failing to meet them;
provide an effective lead for their team in raising the standard of customer care;
ensure that they and theirr team members perform to a high standard in customer-contact situations.
explain the meaning and significance of customer care;
identify their internal and external customers;
identify their customers' expectations and any areas in which they are failing to meet them;
provide an effective lead for their team in raising the standard of customer care;
ensure that they and theirr team members perform to a high standard in customer-contact situations.
- Format: Pocket/Paperback
- ISBN: 9780750632980
- Språk: Engelska
- Antal sidor: 96
- Utgivningsdatum: 1997-06-01