Conflict without Chaos

This book is a valuable resource for anyone involved as an intermediary or as a party to interpersonal or group conflict. It offers a unique perspective based on some two decades of field experience intervening in adversarial confrontation. It is a worthy text or reference source for students, researchers, and higher education faculty engaged in the study of alternative dispute resolution processes, communication methodology, or initiatives in peacemaking/reconciliation.Beyond academic applications, this work has critical relevance to administrators and senior staff working for agencies and institutions dealing with community dispute settlement, local government operations, corrections, law enforcement, and education, among other groupings responsible for maintaining stable relationships among constituents, clients, or other segments they serve.