Corporate Diversity Communication Strategy

This book analyzes the brand communities of major American multinationals across three industries:finance, tech, and consumer goods.It assesseshow companies communicatetheir diversity approaches on social media (Twitter)and studies the ensuing perceptions of online users.By comparing more innovative sectors (tech and consumer goods) with a less innovative industry(finance), the author examines differences in the way brands approach and communicate about diversity in online settings. The results of the study lead to the development of a theoretical framework with practical applications for business communication academics and professionals alike.