Critical Conversations in Healthcare, Third Edition

"This book reveals the key factors behind how others perceive us when we communicate with them-things like attitude, body language, and word choice. But it goes even further to discuss the neurochemicals that drive these perceptions. Understanding all these different factors can help us approach conversations and communications with openness to promote superior outcomes. Armed with the knowledge and skills you'll gain from reading this book, you'll be able to quickly identify when a conversation isn't going the way you intended and get things back on track"--