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Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".
- Format: Inbunden
- ISBN: 9780786302987
- Språk: Engelska
- Antal sidor: 240
- Utgivningsdatum: 1994-09-01
- Förlag: McGraw-Hill Education