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This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
- Format: Pocket/Paperback
- ISBN: 9781557865052
- Språk: Engelska
- Antal sidor: 286
- Utgivningsdatum: 1996-10-01
- Förlag: John Wiley & Sons Inc