bokomslag Customer Service in Health Care
Kropp & själ

Customer Service in Health Care

Kristin Baird

Pocket

1219:-

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  • 176 sidor
  • 2014
Research confirms that it is six times more costly to attract anew customer than it is to retain an existing one. Creating a culture of service excellence requires planning,preparation, and persistence. Customer Service in HealthCare is designed to provide readers with the fundamentalinformation and skills to start or strengthen a customer serviceinitiative within a health care organization. This bookconcentrates on action as opposed to theory. It offers a practical,step-by-step process for creating a culture shift toward customerservice excellence at all levels of an organization, and presentsthe essentials to improving performance that will bring theindividuals closer to the mission, values, and standards. * Chapters focus on: * Tools for establishing and measuring customer service teamgoals * Creating customer service standards unique to yourorganization * Tips on training sessions * Strategies for maintaining top-of-mind awareness of customerservice among employees * Customer service techniques for physicians and nurses * An overview of customer service as an essential component ofbusiness development and marketing
  • Författare: Kristin Baird
  • Format: Pocket/Paperback
  • ISBN: 9780787952518
  • Språk: Engelska
  • Antal sidor: 176
  • Utgivningsdatum: 2014-07-01
  • Förlag: Jossey-Bass Inc.,U.S.