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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
- Format: Inbunden
- ISBN: 9783598243622
- Språk: Engelska
- Antal sidor: 144
- Utgivningsdatum: 1994-02-01
- Förlag: De Gruyter Saur