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215 sidor
2001

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally. A provocative and insightful work aimed at students of organisations and management as well as thoughtful practitioners.

Författare: Andrew Sturdy, Irena Grugulis, Hugh Willmott
Illustratör: notes
Format: Pocket/Paperback
ISBN: 9780333946077
Språk: Engelska
Antal sidor: 215
Utgivningsdatum: 2001-03-01
Förlag: Red Globe Press