Dilemma Web Based Booking and Counseling System

Technical Report from the year 2008 in the subject Computer Science - Software, grade: Merit, London Metropolitan University, course: Computing Information Systems, language: English, abstract: This web based booking and counseling project was initially conceived for Dilemma CounselingServices as a web system, offering counseling to masses (refer to project proposal). The ideathen was to have an online portal where clients can post problems and counselors respond tothem. However the core issue was, whether it would be done for free at the expense of DilemmaCounseling time and finances. But as the idea of the web based counseling system wasbrainstormed by top management, new requirements arose. To maximize potential of the webbased system proposed, the management realized their booking system was a mess and resultedin data duplication and clashing bookings. The ineffectual booking system then in place broughtconstant complaints from clients whose counseling sessions clashed. The Dilemma Staffcontracted me to offer expertise on if counseling and booking can be incorporated into a webbased system that is financially viable this was possible. So I adopted a Unified SoftwareDevelopment Process (USDP) because after interviewing the various staff I was not satisfiedwith the feedback. Thus I choose USDP as the software development method since it allows newrequirements to be factored at any project stage. Sure enough as the software developmentprocess progressed new requirements arose like online counseling system, processing paymentsmade and assigning username and passwords for clients who pay but prefer online counseling asopposed to face to face counseling. The system allows staff to book clients remotely online viasecure log in. The clients counseled can have their progress tracked easily via the securecounseling chat system. I stuck to the USDP process and working on each workflow andresultant artif