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Is your organization looking back on its quality process and saying it failed? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? In this book, Peter Merrill helps you take what you learned from your first attempts at implementing a quality program, rethink the plan, and move forward.
- Format: Pocket/Paperback
- ISBN: 9781563271755
- Språk: Engelska
- Antal sidor: 225
- Utgivningsdatum: 1997-12-01
- Förlag: Productivity P.,U.S.