E-Government and Administrative Reform in Germany and Vietnam

E-government and its connection with administrative reforms are commonly regarded as important milestones for e-democracy and e-participation - although they have been poorly investigated so far. The book attempts to tap the potential of e-government in a pilot study for Germany and Vietnam. At first glance, such an approach seems daring, as the two countries differ considerably in their political systems. All the more surprising are the results reached by the German-Vietnamese working group. The findings on e-government and its service quality are disappointing for both countries. Even the question has arisen as to what advantages citizens can have through it. From the German perspective, critical voices on the potential of e-government for political participation and deliberation predominate. The Vietnamese side considers the possibilities for e-democracy, e-participation and in the fight against environmental pollution and corruption to be much more positive. It can be assumed that this is related to the greater leap in development made by countries such as Vietnam compared with Germany through information and communications technology.

E-Government und sein Zusammenhang mit Verwaltungsreformen werden allgemein als wichtige Meilensteine fr E-Demokratie und E-Partizipation angesehen - obwohl sie bisher nur unzureichend untersucht wurden. In einer Pilotstudie fr Deutschland und Vietnam versucht das Buch, das Potenzial von E-Government zu erschlieen. Auf den ersten Blick erscheint ein solcher Ansatz gewagt, da sich die beiden Lnder in ihren politischen Systemen stark unterscheiden. Umso berraschender sind die Resultate der deutsch-vietnamesischen Arbeitsgruppe. Die Ergebnisse zum Thema E-Government und dessen Servicequalitt sind fr beide Lnder enttuschend. Es stellt sich sogar die Frage, welche Vorteile die Brger durch es haben knnen. Aus deutscher Sicht dominieren kritische Stimmen ber das Potenzial von E-Government fr politische Partizipation und Del