Effective Conversational AI

Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users-and developers!Effective Conversational AIreveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale. With the tested ideas and examples in this book, you'll learn to build chatbots that your customers and colleagues will actually want to use! InEffective Conversational AIyou'll learn how to: Create high-quality chatbots and other conversational AI experiences Plan for continuous improvement Generative AI solutions to improve quality, accuracy, and usability Evaluate user experience and business results An underperforming chatbot is a liability to your business, and many conversational AI systems fail to deliver the cost savings and customer experience they promise.Effective Conversational AIintroduces continuous improvement practices that are vital for the constant betterment and evolution of CAI tools. IBM chatbot gurusAndrew Freed,Eniko Rozsa, andCari Jacobsshare the lessons they have learned from improving chatbots over 50 million chat interactions. Using modern generative AI and tried-and-tested classic approaches, you'll learn to deliver high performance chatbots that can guide a customer through complex end-to-end tasks-no human required!