Emotional Intelligence for Sales Success: Connect with Customers and Get Results

Even skilled salespeople buckle in tough selling situationsgetting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples of the fight-or-flight responsesomething salespeople learn to avoid when they build their emotional intelligence.

Studies have shown that emotional intelligence (EI) is a strong indicator of success. In emotional intelligence for sales success, sales trainer and expert Colleen Stanley shows how closely EI is tied to sales performance and how salespeople can sharpen their skills to maximize results. Readers will discover:

How to increase impulse control for better questioning and listening

The EI skills related to likability and trust

How empathy leads to bigger sales conversations and more effective solutions

How emotional intelligence can improve prospecting efforts

The EI skills shared by top sales producers

And much more

Emotional intelligence plays a vital role at every stage of the sales process, from business development to closing the deal. When customers can get product information and price comparisons online, the true differentiator is the ability to deftly solve problems and build relationshipsEI territory!