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Emotional Labor and Crisis Response
Sharon H Mastracci • Mary E Guy • Meredith A Newman
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The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
- Illustratör: figures black & white illustrations
- Format: Pocket/Paperback
- ISBN: 9780765625199
- Språk: Engelska
- Antal sidor: 192
- Utgivningsdatum: 2011-09-15
- Förlag: Routledge