Emotionally Intelligent Design

As technology becomes deeply integrated into every aspect of our lives, weve begun to expect more emotionally intelligent interactions. But smartphones dont know if were having a bad day, and cars couldnt care less about compassion. Technology is developing more IQ, but it still lacks EQ. In this book, Pamela Pavliscakdesign researcher and advisor to Fortune 500 companiesexplores new research about emotion, new technology that engages emotion, and new emotional design practices. Drawing on her own research and the latest thinking in psychology, neuroscience, and behavioral economics, Pamela shows you how design can help promote emotional well-being. Youll learn: How design has transformed emotion and how tech is transforming it again New principles for merging emotional intelligence and design thinking How to use a relationship model for framing product interactions and personality Methods for blending well-being interventions with design patterns How emotional resonance can guide designers toward ethical futures Implications of emotionally intelligent technology as it scales from micro- to mega-emotional spheres