Empathy (HBR Emotional Intelligence Series)

Using empathy around the workplace. Empathy is credited as a factor in improved relationships and even better product development. But while its easy to say just put yourself in someone elses shoes, the reality is that understanding the motivations and emotions of others often proves elusive. This book helps you understand what empathy is, why its important, how to surmount the hurdles that make you less empatheticand when too much empathy is just too much. This volume includes the work of: Daniel Goleman Annie McKee Adam Waytz This collection of articles includes What Is Empathy? by Daniel Goleman; Why Compassion Is a Better Managerial Tactic Than Toughness by Emma Seppala; What Great Listeners Actually Do by Jack Zenger and Joseph Folkman; Empathy Is Key to a Great Meeting by Annie McKee; Its Harder to Empathize with People If Youve Been in Their Shoes by Rachel Rutton, Mary-Hunter McDonnell, and Loran Nordgren; Being Powerful Makes You Less Empathetic by Lou Solomon; A Process for Empathetic Product Design by Jon Kolko; How Facebook Uses Empathy to Keep User Data Safe by Melissa Luu-Van; The Limits of Empathy by Adam Waytz; and What the Dalai Lama Taught Daniel Goleman About Emotional Intelligence an interview with Daniel Goleman by Andrea Ovans. How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.