bokomslag Empowerment: HR Strategies for Service Excellence
Konst & kultur

Empowerment: HR Strategies for Service Excellence

Conrad Lashley

Pocket

459:-

Funktionen begränsas av dina webbläsarinställningar (t.ex. privat läge).

Uppskattad leveranstid 10-16 arbetsdagar

Fri frakt för medlemmar vid köp för minst 249:-

Andra format:

  • 300 sidor
  • 2001
'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.


When successfully incorporated as part of HR strategy, empowerment can:
* enable organizations to gain commercial and competitive advantage
* become more flexible
* improve employee commitment
* use the skills of individual employees to best advantage and enhance personal capabilities.

'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.


A well-established and proven management technique
Empowerment as a vital part of HR Strategy
International industry case studies

  • Författare: Conrad Lashley
  • Illustratör: black & white illustrations
  • Format: Pocket/Paperback
  • ISBN: 9780750652445
  • Språk: Engelska
  • Antal sidor: 300
  • Utgivningsdatum: 2001-06-01