Evaluation of the Military Onesource Call Center in Select Groups of Callers 1

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Evaluation of the Military Onesource Call Center in Select Groups of Callers

Erika Litvin Bloom • Lisa H Jaycox • Thomas E Trail • Allyson D Gittens • Grace Gahlon

Pocket

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86 sidor
2021

Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.

Författare: Erika Litvin Bloom, Lisa H Jaycox, Thomas E Trail, Allyson D Gittens, Grace Gahlon
Format: Pocket/Paperback
ISBN: 9781977406538
Språk: Engelska
Antal sidor: 86
Utgivningsdatum: 2021-07-31
Förlag: RAND Corporation