Excuses, Excuses, Xcuses 1
bokomslag Excuses, Excuses, Xcuses
Samhälle & debatt

Excuses, Excuses, Xcuses

Darryl S Doane • Rose D Sloat

Pocket

329:-

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  • 118 sidor
  • 2003
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
  • Författare: Darryl S Doane, Rose D Sloat
  • Format: Pocket/Paperback
  • ISBN: 9780874256147
  • Språk: Engelska
  • Antal sidor: 118
  • Utgivningsdatum: 2003-01-01
  • Förlag: HRD Press Inc.,U.S.

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