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Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
- Format: Pocket/Paperback
- ISBN: 9780874256147
- Språk: Engelska
- Antal sidor: 118
- Utgivningsdatum: 2003-01-01
- Förlag: HRD Press Inc.,U.S.