From Courage to Courtesy: Soft Skills and Etiquette Tips for the Fire Service

Will culture shock send your career up in flames? It doesn't have to. You've put in your time, spent endless hours studying, and passed the promotional exam. Congratulations - you've made it to the officer ranks of the Fire Service! Making an effective transition from being a firehouse buddy to being a boss will take more than a firm knowledge of the job. You need people skills, manners, and the ability to rapidly adapt to a culture you've never experienced. Developing good etiquette is an important investment in your future. It allows you to feel at ease in any situation and gives you the confidence and polish of a true leader. From Courage to Courtesy explains exactly what you need to know to become the collaborative, gracious, and poised team leader that the Fire Service values. It contains easy to implement etiquette advice for today's modern world. -How to effectively use the 5 C's of interpersonal skills: Communication, Connection, Collaboration, Critical thinking, and Creativity. -The skills that govern proper professional behavior in any situation (introductions, meetings, dinners, public speaking) and will make you stand out as a "class act." -How to work in a multi-generational environment -Email, text, and smartphones - working in the technology age