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This book provides an introduction to Total Quality Management (TQM) and its principles. TQM is a management approach that focuses on continuous improvement of processes and products to enhance customer satisfaction. The book covers topics including TQM implementation, quality control, team-building, and customer service. It is an essential guide for professionals seeking to improve their organization's quality management system and increase customer loyalty.
- Format: Pocket/Paperback
- ISBN: 9781774697696
- Språk: Engelska
- Antal sidor: 243
- Utgivningsdatum: 2024-03-31
- Förlag: Toronto Academic Press