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Designed to help HR and line managers deal with challenging employees in the workplace, this study enlists a novel approach by tying together several real-lifeand often entertainingexamples of employee behaviour within a broad range of circumstances. Following the stories in each chapter, an analysis of how the HR professionals handled the situations highlights the benefits and detriments of their choices, showcasing both successes and failuresand what can be learned from them. Providing valuable examples and thought-process guidance, this record is ideal for understanding the ethical and legally defensible practices of human resource management.