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Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioral psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.
- Format: Pocket/Paperback
- ISBN: 9781614342601
- Språk: Engelska
- Antal sidor: 252
- Utgivningsdatum: 2011-05-31
- Förlag: Booklocker Inc.,US