Healthcare's Path Forward: How Ongoing Crises Are Creating New Standards for Excellence
Thomas Lee
Inbunden
Uppskattad leveranstid 3-8 arbetsdagar
Fri frakt för medlemmar vid köp för minst 249:-
From the author of the epidemic of empathy in healthcare and the good doctor comes a book that explores how the pandemic and other crises revealed what excellence in healthcare truly means and presents an action plan to achieve it.
the goal of healthcare has always been to reduce suffering, but three perfect storms of recent yearsthe health storm produced by the covid-19 pandemic; the economic storm that resulted from its disruptions; and the social storm that followed the murder of george floyd, which sparked fresh outrage at longstanding inequitieshave sharpened and added important nuances to our understanding of what that means. in Healthcares Path Forward, Thomas Lee explores how the work of healthcare is being transformed by a deeper knowledge of what suffering means for patients, their families, and healthcare providers themselves. To respond, healthcare organizations must:
- deserve, earn, and build the trust of patients
- deserve, earn, and build the trust of the healthcare workforce
- build a resilient, high reliability culture with a broadened concept of safety
- build an inclusive culture that treats every patient and every employee with respect
- extend patient-centeredness to embrace consumerism, and work relentlessly to remove friction from the patient experience
- respond to the imperatives of the new marketplace for high-value care focused on long-term outcomes
- Format: Inbunden
- ISBN: 9781264941254
- Språk: Engelska
- Antal sidor: 304
- Utgivningsdatum: 2023-01-26
- Förlag: McGraw Hill