Helping People Win at Work

Ken Blanchards Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchards techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.

Ridge introduces WD-40 Companys year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Ken Blanchard explains why WD-40 Companys Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization.

Partnering to help virtually everyone succeed

Stop building failure into your mentoring of employees

Agreeing on what to evaluate and how to evaluate it

SMART goal setting: specific, motivational, attainable, relevant, and trackable

Coaching via Situational Leadership II

Help people move through all four stages of mastery

Building a tribe, not just a team

Create a culture that shares knowledge and encourages nonstop learning

Im thrilled that the first book in our Leading at a Higher Level series is with Garry Ridge, president of WD-40 Company. For years Ive been concerned about how peoples performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The managers responsibility is focused on sorting people out.

When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40
Companys performance.

--Ken Blanchard

When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why dont we do that in business? So thats exactly what I did at WD-40 Company when we set up our Dont Mark My Paper, Help Me Get an A performance management system. Has it made a difference? Youd better believe it. Ever since we began the system, our companys annual sales have more than tripled, from $100 million to more than $339 million. And weve accomplished this feat while making the company a great place to work....