bokomslag Human-centred design for IT service management
Data & IT

Human-centred design for IT service management

Katrina MacDermid Kayjayem Services

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  • 171 sidor
  • 2023
Humanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)

  • Författare: Katrina MacDermid, Kayjayem Services
  • Format: Pocket/Paperback
  • ISBN: 9780117094376
  • Språk: Engelska
  • Antal sidor: 171
  • Utgivningsdatum: 2023-06-20
  • Förlag: Stationery Office Books