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All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.
- Format: Pocket/Paperback
- ISBN: 9781906124915
- Språk: Engelska
- Antal sidor: 254
- Utgivningsdatum: 2012-12-13
- Förlag: BCS Learning & Development Limited