Humanizing Healthcare: Hardwire Humanity into the Future of Health

from a top healthcare futurist, frontline innovator, and deloitte consultant comes a bold new vision for humanizing healthcarehardwiring humanity at every point of carethat is good for people and good for business.

Our nations healthcare and life science industry has changed dramatically over the past few decadesand not always for the better. In addition to rising costs and access challenges, the current system has caused needless suffering for patients and clinicians alike: physically, emotionally, financially, and socially. There have been numerous efforts to overhaul the system, but nothing has yet cured healthcare of its illnesses.

In humanizing healthcare, paramedic-turned-physician executive and Deloitte Managing Director Summer Knight draws on her years of experience on the frontlines of healthcare to offer a powerful road map for real reform. Her refreshingly human approach to transforming our healthcare system provides practical strategies to:

• Identify core problems in the current systemand find the best workable solutions.
• Combine healthcare with social servicesand build stronger networks of support.
• Use digital technology and virtual visits to provide expert care at lower costs.
• Empower healthcare consumers to make smarter choices in their treatment and purchasing options.
• Form therapeutic alliances between the clinical team (physicians and staff) and the home team (family and friends).
• Build a solid foundation for ongoing improvements that are truly sustainable, affordable, and humane.

This is a clear, compassionate guide to how the industry can transform to embody a more human perspective and use it as a collective north star that will positively impact all stakeholdersconsumers, providers, caregivers, staff, executives, shareholders, and the governmentalike. Most importantly, this book will open your eyes to whats possible when you create high-quality, deeply felt alliances that deliver consumer-driven care with value to all.

Humanizing Healthcare is the future of health.