INFLECTION POINT

What is the secret sauce of the company that innovated and launched more than 40
products in the first six months of the pandemic? How did a home services company
train its contractual workforce to keep the highest safety standards when they visited
the customer's home? How did a stock broking company scale its technology to handle
its highest single-day trading? How did a famous fashion designer generate employment
in the times when many of his peers were laying off their artisans? How did real estate
move to a virtual world? How did an internet provider afford to maintain continuity for
the thousands working from home?
In Inflection Point, business leaders across diverse industries and leading companies of
different scales share candid accounts on the challenges and opportunities in this new
pandemic-stricken world as well as their response as leaders and as individuals. The
book features stories of conglomerates such as ITC, Shapoorji Pallonji Group, Manipal
Hospitals, Emerson Automation as well as start-ups such as Zerodha, Urban Company
(aka UrbanClap), among others. While told from the point of view of the coronavirus
pandemic, each story in this book has many subtle leadership lessons-lessons that will
remain true for any future crisis.