Information Systems: People, Organizations, Institutions, and Technologies

asthishelpstoensurethatthedisciplinedevelopsnewideasandisin?uencedby diverseresearchandscholarshipcontributions. TheItalianchapterisamodelfor 1 PresidentoftheAIS2008-2009,ESSECBusinessSchool,France,avi-son@essec. fr 2 AISVicePresidentSIGsandChapters2007-2010,UniversityofDallas,USA,sconger@aol. com v vi Foreword chaptersuccessandwehopetheItalianchaptercanhelpleadthewayindeveloping regionalgroupsaswell. Inexaminingthisvolume,thereadermightaskwhether thereissomethingdifferentaboutItalianresearchand,moregenerally,research fromtheMediterraneanarea(thereisafourthMediterraneanConferenceinInf- mationSystems(MCIS)inAthensinOctober2009). Thisvolumeofpapersisa goodplacetostartansweringthatquestion. Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 AlessandroD'AtriandDomenicoSacca` PartI E-ServicesinPublicandPrivateSectors InformationTechnology,MarketingandOrganizationalFactor inCorporatee-banking:AQualitativeResearch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 DanielaPettinao TheRoleofCustomerInvolvementinLibraryE?services . . . . . . . . . . . . . . . . . . 15 AdaScupolaandHanneWesthNicolajsen TechnologyasaToolofTransformation:e-Cities andtheRuleofLaw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 JohnM. EgerandAndreaMaggipinto UserRealitiesandtheFutureofe-governmentServices . . . . . . . . . . . . . . . . . . . . 31 KonstadinosKutsikosandGerasimosKontos TheUseofWebServicesforInclusiveDecisionProcess: TowardstheEnhancementofe-Democracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 FrancescaCabiddu TheChallengesofe-governmentEvaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 MaddalenaSorrentino IntegrationofDifferentOrganizationsandStakeholders inE-servicesDesignandImplementation:theCase oftheSpiderCard . . . . .