bokomslag Keeping Score
Samhälle & debatt

Keeping Score

Mark Graham Brown

Pocket

649:-

Funktionen begränsas av dina webbläsarinställningar (t.ex. privat läge).

Uppskattad leveranstid 10-16 arbetsdagar

Fri frakt för medlemmar vid köp för minst 249:-

Andra format:

  • 224 sidor
  • 2006
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
  • Författare: Mark Graham Brown
  • Illustratör: black & white illustrations
  • Format: Pocket/Paperback
  • ISBN: 9781563273551
  • Språk: Engelska
  • Antal sidor: 224
  • Utgivningsdatum: 2006-10-01
  • Förlag: Productivity Press