Key Issues in the New Knowledge Management

Joseph M. Firestone, Mark W. McElpson

• Introduction: What is The New Knowledge Management and What are Its Key Issues; The Knowledge Conundrum; Origin of The Knowledge Life Cycle; Information Management and Knowledge Management; Generations of Knowledge Management; Knowledge Claim Evaluation: The Forgotten Factor in Knowledge Production; Two Formal Approaches to Measuring "Truthlikeness"; Applications of The Knowledge Life Cycle (KLC) Framework; KM As Best Practices Systems — Where's The Context?; What Comes First: KM or Strategy?; KM and Culture; A Note on Intellectual Capital; Conclusion.

"This book is essential for academics, managers, and consultants who want to increase innovation, effectiveness and strategic focus in their organizations. The authors adroitly link the often-abstract issues of information processing and knowledge creation with the tangible and crucial management issues of organizational learning, motivation and culture that executives often neglect when formulating a knowledge management strategy. By relating these concepts in a straightforward, relevant and empowering way, Firestone and McElroy achieve [in this book] what Peter Senge has done for the field of organizational learning. Their carefully conceived structure and highly accessible framework has the capacity not only to inform, but to transform organizations and those who work in them. I highly recommend this book and the others in KMCI's series." - Benyamin Bergmann Lichtenstein, Ph.D., Assistant Professor of Entrepreneurship and Emerging Enterprises, Syracuse University Enterprises, Syracuse University "Joe Firestone's and Mark McElroy's new book is a welcome look at some of the pendant issues to be addressed by any formal attempt to build a conceptual and technical KM system. Their views, drawn from learned analyses and extensive practice, challenge several widely held conceptions. Serious KM professionals and students will find these issues both stimulating and refreshing. They are bound to be engaged by the pertinence of the authors' questions and they will either be convinced by their innovative answers or be inspired to find their own. Key Issues in The New Knowledge Management is a critical reading for anyone who envisions a place for themselves on the KM map in the years ahead." - Professor Francisco J. Carrillo, Director, Center for Knowledge Systems, ITESM