Listen Up Now!: How to increase growth and profit by really listening to your customers and clients

The absolute key for success in business (and in life) is learning to listen. It is a golden rule. Outstanding leaders are very good at it. Businesses who practice it flourish. Employees who demonstrate it get promoted. If listening is so critical to success, how come we either don't do it or don't do it effectively? This book seeks to highlight the real skill of listening and communication including the impact of powerful questioning. It is a practical "how to" book with concrete exercises. Put listening and questioning together and you have the keys to success in your career, in your leadership and in your business.