Making Customers Matter

• William Johnson, H.J. Heinz Company
  
• Paul Skinner, Shell Oil Products Company
  
• William Lamar, Jr., McDonald's USA
  
• Jeb Dasteel, Oracle
  
• And other top business leaders
  

learn how the most accomplished leaders from around the globe have tackled their toughest challenges with Lessons Learned.

concise and engaging, each volume in this book series offers fourteen insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they've faced. the Lessons Learned series also offers all of the lessons in their original video format, free bonus videos, and other exclusive features online.

a crucial resource for today's busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world's most talented leaders.