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Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
- Format: Inbunden
- ISBN: 9780230238428
- Språk: Engelska
- Antal sidor: 192
- Utgivningsdatum: 2011-10-31
- Förlag: Palgrave Macmillan