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256 sidor
2016

Managing Quality will help you understand the role of TQM within your organization and how you can best implement it. The authors show you: *how to understand quality management systems, tools and techniques *how to use them *how to assess the cost of quality *how to promote quality amongst your team members *how to lead and motivate your team *how to measure progress towards total quality. It is based upon the Management Charter Initiative's Occupational Standards for Management NVQs and SVQs at Levels 4 & 5. It is particularly suitable also for managers on Certificate and Diploma in Management programmes, including those accredited by BTEC.

Författare: Des Bell, George Wilson, Philip McBride, Nial Cairns
Format: Inbunden
ISBN: 9781138155947
Språk: Engelska
Antal sidor: 256
Utgivningsdatum: 2016-12-02
Förlag: Routledge