Samhälle & debatt
Measuring Performance for Business Results
Mohamed Zairi • Zairi • M Zairi
Inbunden
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Uppskattad leveranstid 10-16 arbetsdagar
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This text shows, through the use of case studies, how measuring company performance can improve bottom line results. Performance measurement plays a crucial role in total quality management. Within the overall context of TQM, the book provides a framework for undertaking and measuring performance and its impact on financial results. A variety of performance measures are covered, including benchmarking, which is a key measure of competitiveness. Case studies of leading companies from Europe, the US and the Far East are included.
- Format: Inbunden
- ISBN: 9780412574009
- Språk: Engelska
- Förlag: Chapman and Hall